SHIPPING & DELIVERY
How long does shipping usually take?
Shipping times vary depending on location, but approximately 2 to 5 business days once the package leaves our facility.
Where is my package?
We want to keep you informed about the status of your order. After you place your order, we will send you a confirmation email with an estimated shipment date based on the delivery method you selected.
Once your order is shipped, you will receive another email from us with the most up-to-date tracking information available. This way, you can keep an eye on your package and know when to expect to receive it.
Does my shipping information have to match my billing information?
The billing information and the shipping information do not have to match. However, all orders go through a review to ensure that there is no fraudulent activity. If the information does not match, it may get flagged by our Shipping Department and your purchase may be delayed or declined.
Does M.Society ship internationally?
We ship all items internationally; however, shipping costs vary depending on the destination.
There was an item missing from my package.
We apologize that you did not receive the entire order! Please contact us at tricia@mischiefintl.com as soon as possible.
My tracking number states my order was delivered but it was not. What do I do?
To expedite the location of your package, please contact us tricia@mischiefintl.com within 4 business days of the expected delivery date.
What if my package is delivered damaged?
Before accepting the delivery, please inspect the package for any damage. If the package appears to be damaged but the merchandise looks unaffected, make sure to note the damage on all delivery receipts before accepting the package. However, if the package is severely damaged to the extent that it may have affecte d the merchandise inside, it is recommended to refuse delivery and contact us immediately at tricia@mischiefintl.com.
What if I accept delivery and then discover a problem with the item after the driver has left?
We may be able to resolve the problem without requiring you to return the item. You should retain all packing material unless you are satisfied with the condition of your item(s).
If your items were damaged when you received them, you can return them or it is recommended to contact us immediately at tricia@mischiefintl.com.
Why was my order “returned to sender”?
The most common reason for an order to be returned to the sender is if the address is undeliverable or if no one was available to sign for the package.
RETURNS & EXCHANGES
What is the return policy?
We offer a flexible return policy to make your online shopping experience even easier. Please see our full Return Policy here.
When will I receive my refund?
If you are sending a return back to us, please allow up to 5 business days for us to receive your items and issue a refund. Your refund should be available in your account 5-7 business days after we issue it, depending on your financial institution.
How do I process a return or exchange?
For all USA orders, start the return or exchange process by clicking on this link here. Make sure to use the same email address you used to make the order.
All international sales are considered final. Unfortunately, we are unable to accept returns or exchanges for orders shipped outside of the U.S. at this time. Alternatively, if you wish to return an international order, you may do so at your own cost. Please note that original shipping charges and customs duties are non-refundable.
Where do I send items back for a return/exchange?
Although we provide a pre-paid return label in our return portal, if you choose to ship the item(s) back using a different carrier, your return request can be sent to our facility at:
Mischief International Inc.
455 Barell Ave, Carlstadt, NJ 07072
What happens if I send the wrong item in my return?
M.SOCIETY does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to M.SOCIETY, please email tricia@mischiefintl.com as soon as possible. We cannot guarantee that your item will be found; no compensation is provided for incorrect items sent to M.SOCIETY.
What happens if I take the tags off or wash the item? Can I still return/exchange?
Returns or exchanges are not accepted if the tags have been removed or the item has been washed.
Can I exchange a Big Men’s item for a Men’s item or a Men’s item for a Kid’s item and vice versa?
Unfortunately, sizes can not be exchanged for a size of a different category, at this time. Currently, items can only be exchanged within the same category.
Please process a return for the original item and place a new order for the correct size.
I want to exchange my item but the portal won't allow me to.
The requested item may no longer be available or is too low in stock for an exchange request to be accepted. Please process a return for the original item and place a new order for the correct size.
ORDER & NOTIFICATIONS
Why didn’t I receive my confirmation email?
If you have not received your confirmation email, please check your spam folder. You may also email us to confirm that you provided the correct email address for your order.
Why was my order flagged as fraud/ declined?
All orders are handled by our Shipping Department, we have no control over who is approved and who is not. These rules are in effect to protect the cardholder and ensure against fraud. The best way to make sure your order is not flagged is to make sure all information entered at the time of checkout corresponds with the card being used.
How can I change or cancel my order after it has been submitted?
To get your orders to you as quickly as possible, we have a limited window to change or cancel orders. Please email esther@mischiefintl.com as soon as possible and we will do our best to accommodate your request.
I tried to place an order but I do not have any confirmation and it took money out of my account. What happened?
The most common reason this may have happened is because the billing information inputted at checkout does not match the information on file with your financial institution.
The pending credit authorization will be released within 3 to 7 business days, depending upon your credit provider.
Do you offer gift wrapping or messages?
Due to high demand, we are no longer offering gift wrapping, or messaging to ensure all orders are shipped promptly.
Why am I getting so many emails from M.Society?
We apologize that you are receiving too many emails from us! You can unsubscribe by going to the very bottom of any newsletter received from us clicking the hyperlink "Manage your subscription" and scrolling down to "Update Subscription" All you will have to do is check the boxes to confirm you will no longer receive our emails and click "Unsubscribe".
How do I stop SMS/text messages?
To unsubscribe from SMS messages, reply STOP to any of the SMS messages received.
PRODUCT SIZING & AVAILABILITY
Are the sizes true to size?
Our sizing generally runs true to size; however, if you find that the item does not fit as expected, you are welcome to request an exchange by contacting us at tricia@mischiefintl.com.
How do I find my fit?/ Where can I find a size chart?
To ensure you pick the right fit for you, we recommend using our Jean Fit Guide here.
DISCOUNTS
How do I use a discount code?
Discount codes should be applied at checkout in the discount code/ gift card section. Once you add the discount code, click apply. The discounted amount will be reflected below in the cost breakdown and the total amount will reflect this discount if the code is accepted.
If you are having issues with the discount code, please review your order to ensure the discount code can be applied to the specific item(s) you are purchasing.
Discount codes are for one-time use only.
Why is my discount code not working?
Here’s probably why:
- The item(s) does not qualify for a discount code
- The discount code has expired
- You can only use one discount code at a time
- The code has already been used on a past order
- Check for typos
- There is an ongoing sale that can not be combined with any other discount
If you are still having difficulties with your discount code, please contact us at esther@mischiefintl.com.